Privacy Policy

Information we collect

• Shop and checkout: Orders are processed by Square. Square collects payment, billing, and shipping details you provide at checkout. We receive order confirmations through Square for fulfillment.
• Custom stamp orders: Text and customization notes you add to cart items are passed to Square with your order so we can produce your stamp.
• Pop-up estimates: Information you submit in our estimate embed may be stored by our estimate provider and used to respond to your inquiry.
• Support: If you email support@hellahandcarved.com, we keep your message and contact details to respond.
• Analytics and chat: We use Google Tag Manager for analytics and Chatway for live chat. Those services may collect usage data, cookies, and device information under their own policies.
• Local storage: Your cart may be saved in your browser so items persist between visits until you complete checkout or clear your cart.

How we use information

We use information to:

• Process and ship orders
• Provide customer support
• Improve our website and offerings
• Respond to estimate and event inquiries
• Comply with legal obligations

Sharing

We share data with service providers that help us operate the business, including Square (payments and orders), shipping carriers (via Square / Shippo for labels), analytics (Google Tag Manager), and chat (Chatway). We do not sell your personal information.

Your choices

You may disable cookies in your browser, though some features may not work. For order or account questions, contact us at support@hellahandcarved.com.

Children

Our shop is not directed at children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The "Last updated" date above reflects the current version.

Contact

Hella Hand Carved: support@hellahandcarved.com